FAQ | What do I need to know to connect my TouchMix to an existing network in...
AnswerIf the network has been set up by IT professionals, they may be reluctant to allow it. But if they do, they will want to know two things.What port do you want them to give you?Answer: Any open...
View ArticleFAQ | Who should I contact for more information about the warranty of my QSC...
AnswerFor additional information, please contact your regional customer care or sales representative.
View ArticleTroubleshooting | CP loudspeaker is on, but there is no sound
Affected ProductsHardware Model/SeriesCP Series LoudspeakersSoftwaren/aProblemThe CP Series loudspeaker is powered on but there is no output.CausesNo output from a speaker can be do to a number of...
View ArticleFAQ | How many KW speakers can be connected to a single circuit?
AnswerThe KW Series models feature a 1000-watt class D module with that are very efficient at AC draw or consumption. That means you can run multiple KW loudspeakers off a single 15 or 20-amp AC...
View ArticleFAQ | What are the dimensions of the KW181?
AnswerThe dimensions for the KW181 are:20.3" x 23.4" x29.9" w/casters516 mm x 595 mm x 761 mm w/castersFor more information, see the KW Series Specification Sheet.
View ArticleTraining | TouchMix Series Digital Mixers
InformationQSC has several training videos available for TouchMix Series Digital Mixers. Please see the info below to get started on your product.QSC TouchMix TrainingTouchMix Training 01: Mixer...
View ArticleFAQ | What is the Patch Matrix on TouchMix Series Mixers?
AnswerThe patch matrix allows a physical, analog input to be routed to a channel other than the one it is assigned to by default. This may be useful to rearrange the mixer’s layout. Let’s say you’ve...
View ArticleFAQ | Can you use the TouchMix Antifeedback wizard on both the FOH and...
AnswerYes. Separate Anti-Feedback Wizards are available on the Main and Aux Outputs. Press the top of the output to open the Overview Screen, then press the Anti-Feedback tab to access settings for the...
View ArticleFAQ | Do TouchMix Series Mixers support exFAT formatted media?
AnswerNo. TouchMix Series Mixers only support FAT32 formatted media for recording.
View ArticleFAQ | Where do I check my support case status?
AnswerCases are updated in the QSC Support Portal.Login with your QSC ID and you can see your current status and message your assigned support tech as needed.
View ArticleFAQ | Where do I download the TouchMix DAW Utility software?
AnswerTouchmix DAW Utility can be downloaded from the TouchMix DAW Utility page.
View ArticleFAQ | Is there a fuse I can replace on my K.2 Series Louspeaker?
AnswerNo. The K.2 Series Loudspeakers do not have a user replaceable fuse. Any repairs must be performed by a QSC Authorized Service Partner.
View ArticleFAQ | What drives are supported for recording on TouchMix Series Mixers?
AnswerAs there are far too many hard-drives available to test them all, the specifications below should ensure stability with TouchMix mixers.FAT32 format is required (must be formatted on the TouchMix...
View ArticleFAQ | How many K.2 speakers can be connected to a single circuit?
AnswerThe K.2 Series models feature a 2000-watt class D module with that are very efficient at AC draw or consumption. That means you can run multiple K.2 loudspeakers off a single 15 or 20-amp AC...
View ArticleFAQ | What is phantom power?
AnswerCondenser microphones require a polarizing voltage and power for their built in amplifiers. Sometimes provision is made to supply this voltage directly though the microphone cable. The procedure...
View ArticleFAQ | Can the L Class line array speakers be used in an open area?
AnswerYes. Download QSC System Navigator, and utilize our AIM function to demonstrate how a line array could work in your setting.
View ArticleFAQ | Are K.2 Series speakers waterproof?
AnswerK.2 Series loudspeakers are not waterproof. K.2 Series Outdoor Covers are available for temporary use in adverse conditions, but are not meant for permanent installations.For more information,...
View ArticleFAQ | If I purchase a previously owned QSC Audio product, will the remaining...
AnswerYes, the warranty follows the serial number of the product.
View ArticleFAQ | What happens to the warranty if the QSC Audio product is sold to a new...
AnswerThe warranty will continue to follow the product based on its serial number, regardless of the owner.
View ArticleFAQ | How can I check the warranty status of a QSC Audio product?
AnswerContact QSC customer care with the product's serial number to verify the warranty status.
View ArticleQuick Tip | Stereo Panning: Using the TouchMix for Broadcast Mixing
Today's LessonLearn how to pan your channels left/center/right for stereo applications like broadcast mixing using the TouchMix. In this video Golden shows how she uses stereo panning for a broadcast...
View ArticleFAQ | What size hard drive do I need for recording on my TouchMix?
AnswerTo determine the space required for your recording, the following should be considered:All TouchMix models are capable of recording all audio inputs plus a stereo mix directly to a USB...
View ArticleFAQ | Is it possible to send Dante audio from a TouchMix?
AnswerThe TouchMix Series mixers do not have Dante audio capability. An interface to take output signal and convert for Dante use is necessary.
View ArticleFAQ | Where can I find spare parts for my QSC gear?
AnswerSpare parts may be purchased through QSC's Authorized Service Partners, Dealers, Distributors, and at the QSC Spare Parts site (for US customers).NoteQSC does not sell spare parts to...
View ArticleQuick Tip | TouchMix User Button: Setting Faders to 0 dB or Unity Gain
Today's LessonLearn how to set up a User Button on the TouchMix to quickly bring your fader or faders to 0 dB or unity gain.This function comes in handy if you need to quickly reset a fader to Unity...
View ArticleFAQ | What happens to the warranty status if a QSC Audio product was not...
AnswerIf the product was not registered, the warranty defaults to the serial number and is based on the manufacture date.
View ArticleFAQ | Where can I find the TouchMix Series User Manual?
AnswerYou can find the TouchMix Series user manual attached to this article, or on the TouchMix Series product pages of the QSC website.
View ArticleFAQ | Does the K.2 have Bluetooth audio streaming?
AnswerNo. The K.2 Series speakers do not have Bluetooth capability. An external Bluetooth receiver would need to be connected to an input to use Bluetooth audio.
View ArticleFAQ | Why is there no USB Wi-Fi Adapter supplied with the TouchMix-30 Pro?
AnswerThe TouchMix-30 Pro is more likely to be used in applications where distances are greater and where there is more potential for other radio frequency interference. For these applications, an...
View ArticleFAQ | Where do I get my QSC gear repaired?
AnswerQSC offers two options for product repair:Drop off your product at a QSC Authorized Service Center near you.Ship your product to QSC for Factory Service. You may request a Return Merchandise...
View ArticleFAQ | How many wireless devices can be connected to the mixer at one time?
AnswerUp to twelve devices may be connected to a TouchMix at one time.
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Troubleshooting | L Class showing a black screen on the Rear User Interface...
Affected ProductsHardware Model/SeriesL Class - LA108, LA112 Active Line Array LoudspeakersSoftwareFirmware 1.1.0033ProblemIn very rare circumstances, when powering up the LA108 or LA112 loudspeakers,...
View ArticleFAQ | Where do I find service manual to repair my product?
AnswerService manual are only available to QSC Authorized Service Partners. If you are having troubles with your equipment, Create a Case or contact QSC Technical Support for assistance.
View ArticleFAQ | How can I connect a computer to a KC12 system to install firmware updates?
AnswerA computer can be connected to the USB-C port on the rear panel. Please refer to the firmware update instructions available under www.qscaudio.com/kc12.
View ArticleFAQ | Can I send audio or data via the UCB-C port located on the KC12 rear...
AnswerNo, this port is used for firmware updates, and it does also provide adequate power to charge a smartphone or a tablet.
View ArticleFAQ | What is the coverage pattern of the KC12?
AnswerThanks to the innovative QSC LEAF™ (Length-Equalized Acoustic Flare) waveguide the KC12 system delivers a uniform coverage of 145° in the horizontal plane and 35° in the vertical place with...
View ArticleFAQ | Can I connect an additional, external active subwoofer to the KC12...
AnswerYes! There are two options:Option 1If your input signal is connected to the Input A of your KC12, you can simply connect your external subwoofer to the Output A which is a passive pass-through...
View ArticleFAQ | Can I position two KC12 loudspeakers next to each other to achieve...
AnswerDue to the very wide 145°horizontal coverage of the KC12 loudspeaker, placing two complete systems next to each other will result in serious comb filtering cancellations between the two KC12T...
View ArticleFAQ | What are the benefits of the QSC LEAF™ Waveguide on the KC12?
AnswerThe innovative QSC LEAF™ (Length-Equalized Acoustic Flare) waveguide provides defined, uniform coverage and exceptional throw allowing for consistent high-frequency reproduction, even in large...
View ArticleFAQ | Can I change the angle, or tilt the KC12T mid/HR unit?
AnswerNo the KC12T Mid/HF unit is set at a fixed angle providing an overall vertical coverage of 35° (+7.5° and-27.5°). However, if you need to set the coverage area closer to the loudspeaker, you can...
View ArticleFAQ | Can I connect signal sources to all three KC12 loudspeaker inputs at...
AnswerYes! Not only can you connect multiple sources at once, but each input also features dedicated Factory Presets allowing you to shape the sound independently on each input to achieve the best...
View ArticleFAQ | Can I use the KC12 loudspeaker in applications where it may be exposed...
AnswerNo, the KC12 loudspeaker is not rated for use in wet weather environments.
View ArticleFAQ | What is the best way to carry the KC12S subwoofer?
AnswerThe KC12S subwoofer features a large handle on the enclosure top and two grips on the bottom, allowing you to easily carry the enclosure with both hands for safe transportation.
View ArticleFAQ | How do I know that my KC12 system is performing at its limit and that...
AnswerFirst, each input features a “clip” LED light (labelled SIG/CLIP) that will indicate if the signal(s) going into the KC12 system is clipping, which can potentially cause damage to the amplifier...
View ArticleFAQ | How many KC12 loudspeakers can I daisy-chain using the Mix Output?
AnswerThere is no limit to the number of KC12 units that can be daisy-chained using Mix Outputs.
View ArticleFAQ | What is the operating ambient temperature range at which the KC12...
AnswerThe KC12 system operating ambient temperature ranges between 0° and 50°C (32° to 122°F). However, at the upper end of the operating range, thermal limiting may engage resulting in reduced sound...
View ArticleFAQ | Does QSC have a laptop version of the TouchMix-30 Control App?
AnswerNo, however some TouchMix-30 users have had success with app emulators on their computers.NoteQSC has not tested or verified this use case.
View ArticleFAQ | Can I stream audio via Bluetooth to more than one KC12 loudspeaker at a...
AnswerYes! Each KC12 system supports connections up to four (4) loudspeakers via Bluetooth linking and supports running them as Left, Right, or Mono loudspeakers.
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FAQ | How does the KC12T Mid/HF unit work?
AnswerThe groundbreaking design of the KC12T Mid/HF enclosure features a 1-inch compression driver combined with the innovative QSC LEAF™ waveguide, as well as two high-excursion 4-inch midrange...
View ArticleFAQ | Is it safe to disassemble the column pole (KC-SP32) and the KC12T...
AnswerQSC recommends to systematically turn off the power on the KC12 loudspeaker system before assembling or disassembling it. However, if the KC12 loudspeaker system happens to be...
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