Troubleshooting | CP loudspeaker is on, but there is no sound
Affected ProductsHardware Model/SeriesCP Series LoudspeakersSoftwaren/aProblemThe CP Series loudspeaker is powered on but there is no output.CausesNo output from a speaker can be do to a number of...
View ArticleFAQ | Where do I check my support case status?
AnswerCases are updated in the QSC Support Portal.Login with your QSC ID and you can see your current status and message your assigned support tech as needed.
View ArticleFAQ | Where do I find service manual to repair my product?
AnswerService manual are only available to QSC Authorized Service Partners. If you are having troubles with your equipment, Create a Case or contact QSC Technical Support for assistance.
View ArticleFAQ | Can the L Class line array speakers be used in an open area?
AnswerYes. Download QSC System Navigator, and utilize our AIM function to demonstrate how a line array could work in your setting.
View ArticleFAQ | Can you use the TouchMix Antifeedback wizard on both the FOH and...
AnswerYes. Separate Anti-Feedback Wizards are available on the Main and Aux Outputs. Press the top of the output to open the Overview Screen, then press the Anti-Feedback tab to access settings for the...
View ArticleFAQ | Where do I download the TouchMix DAW Utility software?
AnswerTouchmix DAW Utility can be downloaded from the TouchMix DAW Utility page.
View ArticleFAQ | Where can I find the TouchMix Series User Manual?
AnswerYou can find the TouchMix Series user manual attached to this article, or on the TouchMix Series product pages of the QSC website.
View ArticleFAQ | What do I need to know to connect my TouchMix to an existing network in...
AnswerIf the network has been set up by IT professionals, they may be reluctant to allow it. But if they do, they will want to know two things.What port do you want them to give you?Answer: Any open...
View ArticleFAQ | What is phantom power?
AnswerCondenser microphones require a polarizing voltage and power for their built in amplifiers. Sometimes provision is made to supply this voltage directly though the microphone cable. The procedure...
View ArticleFAQ | Are K.2 Series speakers waterproof?
AnswerK.2 Series loudspeakers are not waterproof. K.2 Series Outdoor Covers are available for temporary use in adverse conditions, but are not meant for permanent installations.For more information,...
View ArticleFAQ | How many K.2 speakers can be connected to a single circuit?
AnswerThe K.2 Series models feature a 2000-watt class D module with that are very efficient at AC draw or consumption. That means you can run multiple K.2 loudspeakers off a single 15 or 20-amp AC...
View ArticleFAQ | What drives are supported for recording on TouchMix Series Mixers?
AnswerAs there are far too many hard-drives available to test them all, the specifications below should ensure stability with TouchMix mixers.FAT32 format is required (must be formatted on the TouchMix...
View ArticleFAQ | Does the K.2 have Bluetooth audio streaming?
AnswerNo. The K.2 Series speakers do not have Bluetooth capability. An external Bluetooth receiver would need to be connected to an input to use Bluetooth audio.
View ArticleFAQ | How many KW speakers can be connected to a single circuit?
AnswerThe KW Series models feature a 1000-watt class D module with that are very efficient at AC draw or consumption. That means you can run multiple KW loudspeakers off a single 15 or 20-amp AC...
View ArticleFAQ | What is the Patch Matrix on TouchMix Series Mixers?
AnswerThe patch matrix allows a physical, analog input to be routed to a channel other than the one it is assigned to by default. This may be useful to rearrange the mixer’s layout. Let’s say you’ve...
View ArticleFAQ | If I purchase a previously owned QSC Audio product, will the remaining...
AnswerYes, the warranty follows the serial number of the product.
View ArticleFAQ | What happens to the warranty status if a QSC Audio product was not...
AnswerIf the product was not registered, the warranty defaults to the serial number and is based on the manufacture date.
View ArticleFAQ | How can I check the warranty status of a QSC Audio product?
AnswerContact QSC customer care with the product's serial number to verify the warranty status.
View ArticleFAQ | What happens to the warranty if the QSC Audio product is sold to a new...
AnswerThe warranty will continue to follow the product based on its serial number, regardless of the owner.
View ArticleFAQ | What size hard drive do I need for recording on my TouchMix?
AnswerTo determine the space required for your recording, the following should be considered:All TouchMix models are capable of recording all audio inputs plus a stereo mix directly to a USB...
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